REVOLUTIONIZINGRETAIL RELATIONS
Understanding data is key to organising business processes in retail. We provide retailers with all the tools they need for enhanced profile data collection offering a broad range of strategies for customer engagement, both in-store and online, through our solutions and services.
NEVER MIND HI-TECH DATA SILOSINTEGRATION AND CONVERGENCEIS THE NAMEOF THE GAME
Konvergence knows that data collection offers a wealth of ever-changing information. Our technological solutions allow you to carry out comprehensive consumer analysis, gleaning nuggets from profiling and behaviour for every type of interaction with customers, from loyalty to payment.
PUSHING THE BOUNDARIES OF RETAILTRANSFORMING SALES OUTLETS INTOTHRIVING HUBS
We bring to bear all of our expertise in marketing, sales and customer care, offering customers added value in a multi-channel strategy able to cover every activity before, during and after a purchase , taking payment processes as main our point of focus, making this our most innovative driver.
USING TECHNOLOGYLET'SGET 'PHYGITAL'
Bridging the gap between physical and digital realms, streamlining and enhancing the shopping experience. Merging the physical and digital worlds via our solutions, reinforcing and integrating different points of contact to increase retail knowledge and build better customer relations.
FOLLOWING THE PRINCIPLE OFconvergingtechnologies for you
We aim to show retailers the true potential of converging technological solutions, offering value-added services able to create a cross-device approach depending on the touchpoints used, the content to be delivered and customers to be targeted.
Konvergence platforms provide retailers with services and support
We believe in technological convergence liaising between various contact channels in retail.
We aim to simplify, integrate and, above all, innovate business processes in retail.
We specialise in renewing sales processes, helping retailers build better customer relations.
Konvergence solves the problem of fragmented IT platforms and systems, providing CMOs and CIOs in retail with all the technological tools and value-added services they need to expand and grow their businesses.
Our SAAS platforms
Koncentro, our customer data platform
Kiara Cloud, our sales platform
Kpay, our payment and multi-service platform
Kwallet, our retail app
Our Services
Delivery & Technical
Services
Customer Care Services
services
Marketing and data
strategy services
22millions
loyalty cards handled
45
Top Retailers
300k
customer support requestshandled per year
83%
average of tickets resolved with First Level Resolution(FLR, First Level Resolution Rate)
Why choose Konvergence?
Konvergence offers all the innovative services retailers need from stores to company headquarters.
Konvergence integrates with the retail infrastructures, renewing and rationalising, optimising sales networks and core businesses.
Konvergence lends it support to marketing teams and stores working in retail, helping them make the best use of these new technologies.
Large scale retail
Fashion
Food service
General merchandising
Customers who have chosen to work with us...
…and many others.
K Magazine
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