Konvergence platforms provide retailers with services and support
We believe in technological convergence liaising between various contact channels in retail.
We aim to simplify, integrate and, above all, innovate business processes in retail.
We specialise in renewing sales processes, helping retailers build better customer relations.
Konvergence solves the problem of fragmented IT platforms and systems, providing CMOs and CIOs in retail with all the technological tools and value-added services they need to expand and grow their businesses.
Our SAAS platforms
Koncentro, our customer data platform
Kiara Cloud, our sales platform
Kpay, our payment and multi-service platform
Kwallet, our retail app
Our Services
Delivery & Technical
Services
Customer Care Services
services
Marketing and data
strategy services
22millions
loyalty cards handled
45
Top Retailers
300k
customer support requestshandled per year
83%
average of tickets resolved with First Level Resolution(FLR, First Level Resolution Rate)
Why choose Konvergence?
Konvergence offers all the innovative services retailers need from stores to company headquarters.
Konvergence integrates with the retail infrastructures, renewing and rationalising, optimising sales networks and core businesses.
Konvergence lends it support to marketing teams and stores working in retail, helping them make the best use of these new technologies.
Large scale retail
Fashion
Food service
General merchandising
Customers who have chosen to work with us...
…and many others.
K Magazine
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