{"id":119900,"date":"2023-07-05T11:31:43","date_gmt":"2023-07-05T09:31:43","guid":{"rendered":"https:\/\/www.konvergence.it\/customer-care-services"},"modified":"2026-05-08T16:50:25","modified_gmt":"2026-05-08T14:50:25","slug":"customer-care-services","status":"publish","type":"page","link":"https:\/\/www.konvergence.it\/en\/customer-care-services","title":{"rendered":"Customer Care Services"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;6&#8243; bottom_padding=&#8221;7&#8243; back_color=&#8221;color-wayh&#8221; back_image=&#8221;117942&#8243; back_repeat=&#8221;no-repeat&#8221; back_attachment=&#8221;scroll&#8221; back_position=&#8221;right center&#8221; overlay_alpha=&#8221;80&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; top_divider=&#8221;gradient&#8221; uncode_shortcode_id=&#8221;105153&#8243; back_size=&#8221;70%&#8221; el_class=&#8221;sec-hero-orange sec-hero-small&#8221; back_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;784730&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;alpha-anim&#8221; animation_delay=&#8221;200&#8243; width=&#8221;7\/12&#8243; uncode_shortcode_id=&#8221;140667&#8243;][vc_custom_heading heading_semantic=&#8221;h6&#8243; text_size=&#8221;h5&#8243; text_transform=&#8221;uppercase&#8221; text_space=&#8221;fontspace-210350&#8243; css_animation=&#8221;top-t-bottom&#8221; animation_speed=&#8221;1000&#8243; animation_delay=&#8221;200&#8243; uncode_shortcode_id=&#8221;170167&#8243;]Customer Care Services[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h1&#8243; text_size=&#8221;fontsize-155944&#8243; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; animation_delay=&#8221;400&#8243; uncode_shortcode_id=&#8221;164734&#8243;]Any one person can be<br \/>\na crucial member of a team,<br \/>\n<strong>but no one can create a team on their own.<\/strong>[\/vc_custom_heading][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; back_image=&#8221;117762&#8243; back_repeat=&#8221;no-repeat&#8221; back_position=&#8221;right top&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;-2&#8243; z_index=&#8221;3&#8243; top_divider=&#8221;gradient&#8221; bottom_divider=&#8221;gradient&#8221; uncode_shortcode_id=&#8221;137359&#8243; back_size=&#8221;contain&#8221; el_class=&#8221;sec-intro sec-v-lines&#8221;][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;116925&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_custom_heading text_size=&#8221;fontsize-155944&#8243; text_weight=&#8221;500&#8243; css_animation=&#8221;curtain&#8221; animation_speed=&#8221;1000&#8243; interval_animation=&#8221;60&#8243; uncode_shortcode_id=&#8221;612548&#8243;]Konvergence supports retailers with its own customer care services fitting in with the opening times in retail.[\/vc_custom_heading][vc_column_text text_lead=&#8221;yes&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; uncode_shortcode_id=&#8221;782458&#8243;]Our highly specialised service centre was set up to support retailers, implementing and co-ordinating all IT hardware and software support processes, ensuring continuous service for retailers eliminating the risk of downtime.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;4&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; border_color=&#8221;accent&#8221; border_style=&#8221;solid&#8221; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; width=&#8221;7\/12&#8243; uncode_shortcode_id=&#8221;120934&#8243; css=&#8221;.vc_custom_1688661440971{border-left-width: 10px !important;padding-left: 20px !important;}&#8221; border_color_type=&#8221;uncode-palette&#8221;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;h3&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;500&#8243; text_height=&#8221;fontheight-357766&#8243; text_space=&#8221;&#8221; uncode_shortcode_id=&#8221;595908&#8243; text_color_type=&#8221;uncode-palette&#8221;]All our services are all GDPR compliant and<br \/>\nUNI-ISO 9001 and UNI-ISO 27001 certified.[\/vc_custom_heading][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;7&#8243; bottom_padding=&#8221;5&#8243; back_color=&#8221;color-105898&#8243; back_image=&#8221;117763&#8243; back_repeat=&#8221;no-repeat&#8221; back_position=&#8221;left bottom&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_top_divider=&#8221;default&#8221; top_divider=&#8221;tilt&#8221; shape_top_h_use_pixel=&#8221;&#8221; shape_top_height=&#8221;150&#8243; shape_top_opacity=&#8221;100&#8243; shape_top_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;111642&#8243; back_color_type=&#8221;uncode-palette&#8221; back_size=&#8221;contain&#8221; el_class=&#8221;sec-left-lines sec-servizi sec-icons sec-v-lines sec-v-lines-orange&#8221;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;4&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;604578&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column_inner column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;1&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; column_width_pixel=&#8221;700&#8243; uncode_shortcode_id=&#8221;103709&#8243;][vc_custom_heading text_size=&#8221;fontsize-155944&#8243; css_animation=&#8221;curtain&#8221; animation_speed=&#8221;1000&#8243; interval_animation=&#8221;60&#8243; uncode_shortcode_id=&#8221;602297&#8243;]Our Numbers[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;3&#8243; uncode_shortcode_id=&#8221;189509&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;115796&#8243;][uncode_counter value=&#8221;50&#8243; counter_color=&#8221;accent&#8221; size=&#8221;fontsize-445851&#8243; weight=&#8221;800&#8243; height=&#8221;fontheight-179065&#8243; text_space=&#8221;fontspace-111509&#8243; text_italic=&#8221;yes&#8221; uncode_shortcode_id=&#8221;317833&#8243; counter_color_type=&#8221;uncode-palette&#8221;][vc_custom_heading heading_semantic=&#8221;h6&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;153437&#8243;]People working and helping to give our assistance to customers in retail[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;103106&#8243;][uncode_counter value=&#8221;15&#8243; counter_color=&#8221;accent&#8221; size=&#8221;fontsize-445851&#8243; weight=&#8221;800&#8243; height=&#8221;fontheight-179065&#8243; text_space=&#8221;fontspace-111509&#8243; text_italic=&#8221;yes&#8221; uncode_shortcode_id=&#8221;668464&#8243; counter_color_type=&#8221;uncode-palette&#8221; suffix=&#8221;seconds&#8221;][vc_custom_heading heading_semantic=&#8221;h6&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;913468&#8243; subheading=&#8221;(market surveys state that 28 seconds is the average response time)&#8221;]Average response time to receive technical support[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;661193&#8243;][uncode_counter value=&#8221;83&#8243; counter_color=&#8221;accent&#8221; size=&#8221;fontsize-445851&#8243; weight=&#8221;800&#8243; height=&#8221;fontheight-179065&#8243; text_space=&#8221;fontspace-111509&#8243; text_italic=&#8221;yes&#8221; uncode_shortcode_id=&#8221;140980&#8243; counter_color_type=&#8221;uncode-palette&#8221; suffix=&#8221;%&#8221;][vc_custom_heading heading_semantic=&#8221;h6&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;119658&#8243;]Average ticket resolution rate on first contact (FLR)[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;3&#8243; uncode_shortcode_id=&#8221;189509&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;337928&#8243;][uncode_counter value=&#8221;4&#8243; counter_color=&#8221;accent&#8221; size=&#8221;fontsize-445851&#8243; weight=&#8221;800&#8243; height=&#8221;fontheight-179065&#8243; text_space=&#8221;fontspace-111509&#8243; text_italic=&#8221;yes&#8221; uncode_shortcode_id=&#8221;950090&#8243; counter_color_type=&#8221;uncode-palette&#8221; suffix=&#8221;hours&#8221;][vc_custom_heading heading_semantic=&#8221;h6&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;969449&#8243;]On-site intervention time[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;162160&#8243;][uncode_counter value=&#8221;80&#8243; counter_color=&#8221;accent&#8221; size=&#8221;fontsize-445851&#8243; weight=&#8221;800&#8243; height=&#8221;fontheight-179065&#8243; text_space=&#8221;fontspace-111509&#8243; text_italic=&#8221;yes&#8221; uncode_shortcode_id=&#8221;552116&#8243; counter_color_type=&#8221;uncode-palette&#8221; suffix=&#8221;%&#8221;][vc_custom_heading heading_semantic=&#8221;h6&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;248594&#8243;]Tickets solved after just 30\/35 minutes[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;3&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/3&#8243; uncode_shortcode_id=&#8221;564666&#8243;][uncode_counter value=&#8221;3&#8243; counter_color=&#8221;accent&#8221; size=&#8221;fontsize-445851&#8243; weight=&#8221;800&#8243; height=&#8221;fontheight-179065&#8243; text_space=&#8221;fontspace-111509&#8243; text_italic=&#8221;yes&#8221; uncode_shortcode_id=&#8221;206095&#8243; counter_color_type=&#8221;uncode-palette&#8221;][vc_custom_heading heading_semantic=&#8221;h6&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;332103&#8243;]Direct engagement channels active 7 days a week, 24\/7[\/vc_custom_heading][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column_inner][\/vc_row_inner][vc_button button_color=&#8221;accent&#8221; outline=&#8221;yes&#8221; border_width=&#8221;0&#8243; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; animation_delay=&#8221;600&#8243; link=&#8221;url:%2Fen%2Fcontacts%2F&#8221; uncode_shortcode_id=&#8221;213982&#8243; button_color_type=&#8221;uncode-palette&#8221;]Schedule an appointment[\/vc_button][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;6&#8243; bottom_padding=&#8221;5&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_top_divider=&#8221;default&#8221; top_divider=&#8221;tilt&#8221; shape_top_h_use_pixel=&#8221;&#8221; shape_top_height=&#8221;100&#8243; shape_top_color=&#8221;color-wayh&#8221; shape_top_opacity=&#8221;100&#8243; shape_top_index=&#8221;1&#8243; style=&#8221;inherited&#8221; uncode_shortcode_id=&#8221;975033&#8243; shape_top_color_type=&#8221;uncode-palette&#8221; el_class=&#8221;sec-servizi&#8221;][vc_column column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;4&#8243; overlay_alpha=&#8221;100&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;262295&#8243;][vc_row_inner][vc_column_inner column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; column_width_pixel=&#8221;600&#8243;][vc_custom_heading text_size=&#8221;fontsize-155944&#8243; css_animation=&#8221;curtain&#8221; animation_speed=&#8221;1000&#8243; interval_animation=&#8221;60&#8243; uncode_shortcode_id=&#8221;858466&#8243;]Our service teams[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;243873&#8243; el_class=&#8221;row-servizio&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image media=&#8221;119671&#8243; media_width_percent=&#8221;100&#8243; shape=&#8221;img-round&#8221; radius=&#8221;xl&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; skew=&#8221;yes&#8221; uncode_shortcode_id=&#8221;197461&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;181321&#8243;][vc_custom_heading css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; uncode_shortcode_id=&#8221;210978&#8243;]Customer Care Team[\/vc_custom_heading][vc_column_text css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; animation_delay=&#8221;300&#8243; uncode_shortcode_id=&#8221;119720&#8243;]The Customer Care team offers a <strong>comprehensive service 7 days a week.<\/strong><br \/>\nWe manage requests dealing with any retail issues that arise, handling these via various engagement channels and technological tools at stores both here in Italy and throughout Europe. Our Customer Care team offers <strong>a multilingual helpdesk service in: Italian, English, Spanish, French.<\/strong><\/p>\n<p>Our specially trained team monitors the whole customer care process continuously through the <strong>control of internal KPIs<\/strong> to ensure the <strong>highest level of service<\/strong>, together with established work practices which are always in line with the latest technologies.<br \/>\nWe also offer data <strong>analysis services, customised statistical reports and all-round secretarial services.<\/strong>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; inverted_device_order=&#8221;yes&#8221; uncode_shortcode_id=&#8221;212963&#8243; el_class=&#8221;inverted-device-order row-servizio&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;181321&#8243;][vc_custom_heading css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; uncode_shortcode_id=&#8221;144012&#8243;]Technical Support Team[\/vc_custom_heading][vc_column_text css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; animation_delay=&#8221;300&#8243; uncode_shortcode_id=&#8221;122442&#8243;]Our expert team of IT technicians has the necessary information, <strong>knowledge and skills<\/strong> to solve even the most complex problems in retail (First and Second Level Support).<\/p>\n<p>The task of the Technical Support Team is to address <strong>the resolution of system bugs, provide solutions to complex problems<\/strong>, manage and monitor automatic alert systems installed in customer ICT infrastructures.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image media=&#8221;119672&#8243; media_width_percent=&#8221;100&#8243; shape=&#8221;img-round&#8221; radius=&#8221;xl&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; skew=&#8221;yes&#8221; uncode_shortcode_id=&#8221;101675&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;243873&#8243; el_class=&#8221;row-servizio&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image media=&#8221;119674&#8243; media_width_percent=&#8221;100&#8243; shape=&#8221;img-round&#8221; radius=&#8221;xl&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; skew=&#8221;yes&#8221; uncode_shortcode_id=&#8221;119064&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;181321&#8243;][vc_custom_heading css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; uncode_shortcode_id=&#8221;311744&#8243;]System Engineer Team[\/vc_custom_heading][vc_column_text css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; animation_delay=&#8221;300&#8243; uncode_shortcode_id=&#8221;163261&#8243;]The System Engineer Team works constantly to find specific customised solutions for monitoring the technical infrastructures of customers, with a keen focus on new technologies.<\/p>\n<p>The Konvergence team of IT experts is responsible for <strong>designing and controlling various network systems<\/strong>, <strong>managing and maintaining cloud-based systems, building, monitoring and installing advanced systems<\/strong> for &#8216;real time&#8217; management of customer-specific devices.<\/p>\n<p><strong>The system engineers design, deploy and customise dedicated software solutions.<\/strong>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; inverted_device_order=&#8221;yes&#8221; uncode_shortcode_id=&#8221;212963&#8243; el_class=&#8221;inverted-device-order row-servizio&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;181321&#8243;][vc_custom_heading css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; uncode_shortcode_id=&#8221;578500&#8243;]NOC &amp; SOC Team [\/vc_custom_heading][vc_column_text css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; animation_delay=&#8221;300&#8243; uncode_shortcode_id=&#8221;112883&#8243;]The team&#8217;s task is to proactively monitor the whole retail IT network and processes in keeping with a <strong>prevention<\/strong> and <strong>business continuity<\/strong> logic. The <strong>Network Operations Centre team<\/strong> focuses on issues which could potentially jeopardise or hinder network availability and performance. The NOC is also responsible for <strong>managing any incidents<\/strong> that might arise, keeping system downtime to a minimum, to <strong>ensure peak performance<\/strong>. The <strong>Security Operations Centre team<\/strong> is responsible for <strong>protecting<\/strong> against incidents that could hinder data <strong>security<\/strong>. The SOC <strong>analyses all data flow and has full control over all corporate devices<\/strong>, including cloud and third-party devices, meaning that it is able to both detect and counter any attacks or threats to cybersecurity before these can affect the company.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image media=&#8221;119673&#8243; media_width_percent=&#8221;100&#8243; shape=&#8221;img-round&#8221; radius=&#8221;xl&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; skew=&#8221;yes&#8221; uncode_shortcode_id=&#8221;121053&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;243873&#8243; el_class=&#8221;row-servizio&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image media=&#8221;119675&#8243; media_width_percent=&#8221;100&#8243; shape=&#8221;img-round&#8221; radius=&#8221;xl&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; skew=&#8221;yes&#8221; uncode_shortcode_id=&#8221;479242&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;181321&#8243;][vc_custom_heading css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; uncode_shortcode_id=&#8221;134595&#8243;]Training Team[\/vc_custom_heading][vc_column_text css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; animation_delay=&#8221;300&#8243; uncode_shortcode_id=&#8221;144169&#8243;]Konvergence also offers a s<strong>pecialised service for training in-store staff<\/strong> in the correct use of the various tools and technologies located in stores.<\/p>\n<p>Using surveys, the training team is able to discover the type of problems that usually arise for sales staff after which they can organise specially focused training sessions. The training service helps <strong>cut down<\/strong> on or even eliminate of a wide <strong>range of problems<\/strong>, assuring the smooth running of operations as well as <strong>lowering the demand for technical assistance.<\/strong>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;5&#8243; bottom_padding=&#8221;5&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_top_divider=&#8221;default&#8221; top_divider=&#8221;tilt&#8221; shape_top_h_use_pixel=&#8221;&#8221; shape_top_height=&#8221;150&#8243; shape_top_opacity=&#8221;100&#8243; shape_top_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;875476&#8243; el_class=&#8221;sec-servizi sec-icons&#8221;][vc_column column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;4&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;210120&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column_inner column_width_use_pixel=&#8221;yes&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;1&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;155238&#8243; column_width_pixel=&#8221;1000&#8243;][vc_custom_heading text_size=&#8221;fontsize-155944&#8243; css_animation=&#8221;curtain&#8221; animation_speed=&#8221;1000&#8243; interval_animation=&#8221;60&#8243; uncode_shortcode_id=&#8221;972835&#8243;]Some numbers for Konvergence service team in one year:[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;3&#8243; uncode_shortcode_id=&#8221;189509&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/4&#8243; uncode_shortcode_id=&#8221;471455&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;div&#8221; text_size=&#8221;fontsize-210105&#8243; text_weight=&#8221;700&#8243; text_italic=&#8221;yes&#8221; uncode_shortcode_id=&#8221;733530&#8243; text_color_type=&#8221;uncode-palette&#8221;]300.000[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h6&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;810912&#8243;]Service tickets handled[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/4&#8243; uncode_shortcode_id=&#8221;129484&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;div&#8221; text_size=&#8221;fontsize-210105&#8243; text_weight=&#8221;700&#8243; text_italic=&#8221;yes&#8221; uncode_shortcode_id=&#8221;144349&#8243; text_color_type=&#8221;uncode-palette&#8221;]200.000[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h6&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;163068&#8243;]Telephone calls received [\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/4&#8243; uncode_shortcode_id=&#8221;900255&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;div&#8221; text_size=&#8221;fontsize-210105&#8243; text_weight=&#8221;700&#8243; text_italic=&#8221;yes&#8221; uncode_shortcode_id=&#8221;344998&#8243; text_color_type=&#8221;uncode-palette&#8221;]12.000[\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h6&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;897900&#8243;]Till stations monitored [\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;4&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/4&#8243; uncode_shortcode_id=&#8221;176113&#8243;][vc_custom_heading text_color=&#8221;accent&#8221; heading_semantic=&#8221;div&#8221; text_size=&#8221;fontsize-210105&#8243; text_weight=&#8221;700&#8243; text_italic=&#8221;yes&#8221; uncode_shortcode_id=&#8221;334951&#8243; text_color_type=&#8221;uncode-palette&#8221;]35.000 [\/vc_custom_heading][vc_custom_heading heading_semantic=&#8221;h6&#8243; text_size=&#8221;h3&#8243; text_weight=&#8221;500&#8243; uncode_shortcode_id=&#8221;208438&#8243;]Devices monitored[\/vc_custom_heading][vc_empty_space empty_h=&#8221;1&#8243;][\/vc_column_inner][\/vc_row_inner][vc_button button_color=&#8221;accent&#8221; outline=&#8221;yes&#8221; border_width=&#8221;0&#8243; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; animation_delay=&#8221;600&#8243; link=&#8221;url:%2Fen%2Fcontacts%2F&#8221; uncode_shortcode_id=&#8221;231908&#8243; button_color_type=&#8221;uncode-palette&#8221;]Schedule an appointment[\/vc_button][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;6&#8243; bottom_padding=&#8221;5&#8243; back_color=&#8221;color-105898&#8243; back_image=&#8221;117763&#8243; back_repeat=&#8221;no-repeat&#8221; back_position=&#8221;left bottom&#8221; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_top_divider=&#8221;default&#8221; top_divider=&#8221;tilt&#8221; shape_top_h_use_pixel=&#8221;&#8221; shape_top_height=&#8221;100&#8243; shape_top_color=&#8221;color-xsdn&#8221; shape_top_opacity=&#8221;100&#8243; shape_top_index=&#8221;1&#8243; style=&#8221;inherited&#8221; row_name=&#8221;About Us&#8221; uncode_shortcode_id=&#8221;200533&#8243; back_color_type=&#8221;uncode-palette&#8221; back_size=&#8221;contain&#8221; el_class=&#8221;sec-valori sec-left-lines sec-v-lines sec-v-lines-orange sec-overflow-hidden&#8221; shape_top_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;4&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;100&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;193853&#8243; column_width_pixel=&#8221;1024&#8243;][vc_row_inner][vc_column_inner column_width_percent=&#8221;100&#8243; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; uncode_shortcode_id=&#8221;156343&#8243;][vc_custom_heading text_size=&#8221;fontsize-155944&#8243; css_animation=&#8221;curtain&#8221; animation_speed=&#8221;1000&#8243; interval_animation=&#8221;60&#8243; uncode_shortcode_id=&#8221;201877&#8243;]WHAT SUPPORT SERVICES OFFERS RETAILERS:[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;100&#8243; gutter_size=&#8221;4&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;100&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;7&#8243; zoom_width=&#8221;0&#8243; zoom_height=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;144787&#8243;][vc_icon position=&#8221;left&#8221; icon=&#8221;fa fa-check2&#8243; icon_color=&#8221;accent&#8221; size=&#8221;fa-2x&#8221; text_size=&#8221;h4&#8243; text_lead=&#8221;yes&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; align=&#8221;left&#8221; uncode_shortcode_id=&#8221;176861&#8243; icon_color_type=&#8221;uncode-palette&#8221;]Continuous 24\/7 access to our highly specialised multilingual team which is always keen to help with the most up-to-date information[\/vc_icon][vc_separator sep_color=&#8221;&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; uncode_shortcode_id=&#8221;147368&#8243;][vc_icon position=&#8221;left&#8221; icon=&#8221;fa fa-check2&#8243; icon_color=&#8221;accent&#8221; size=&#8221;fa-2x&#8221; text_size=&#8221;h4&#8243; text_lead=&#8221;yes&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; align=&#8221;left&#8221; uncode_shortcode_id=&#8221;318428&#8243; icon_color_type=&#8221;uncode-palette&#8221;]Fast, efficient resolution of software problems thanks to years of proven experience and expertise, use of remote monitoring and management technology tools, non-stop service[\/vc_icon][vc_separator sep_color=&#8221;&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; uncode_shortcode_id=&#8221;147368&#8243;][vc_icon position=&#8221;left&#8221; icon=&#8221;fa fa-check2&#8243; icon_color=&#8221;accent&#8221; size=&#8221;fa-2x&#8221; text_size=&#8221;h4&#8243; text_lead=&#8221;yes&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; align=&#8221;left&#8221; uncode_shortcode_id=&#8221;186011&#8243; icon_color_type=&#8221;uncode-palette&#8221;]Fast and effective solution of hardware problems[\/vc_icon][vc_separator sep_color=&#8221;&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; uncode_shortcode_id=&#8221;147368&#8243;][vc_icon position=&#8221;left&#8221; icon=&#8221;fa fa-check2&#8243; icon_color=&#8221;accent&#8221; size=&#8221;fa-2x&#8221; text_size=&#8221;h4&#8243; text_lead=&#8221;yes&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; align=&#8221;left&#8221; uncode_shortcode_id=&#8221;756715&#8243; icon_color_type=&#8221;uncode-palette&#8221;]Choice of multiple engagement channels and a 7&#215;7 working service to speed up the resolution of issues and guarantee the presence of a constant support service[\/vc_icon][vc_separator sep_color=&#8221;&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; uncode_shortcode_id=&#8221;147368&#8243;][vc_icon position=&#8221;left&#8221; icon=&#8221;fa fa-check2&#8243; icon_color=&#8221;accent&#8221; size=&#8221;fa-2x&#8221; text_size=&#8221;h4&#8243; text_lead=&#8221;yes&#8221; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; align=&#8221;left&#8221; uncode_shortcode_id=&#8221;138097&#8243; icon_color_type=&#8221;uncode-palette&#8221;]Reduction of business costs for retailers by outsourcing all support services[\/vc_icon][vc_separator sep_color=&#8221;&#8221; 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uncode_shortcode_id=&#8221;111862&#8243; icon_color_type=&#8221;uncode-palette&#8221;]Guaranteed business continuity via constant monitoring of company assets and services[\/vc_icon][\/vc_column_inner][\/vc_row_inner][vc_button button_color=&#8221;accent&#8221; outline=&#8221;yes&#8221; border_width=&#8221;0&#8243; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; animation_delay=&#8221;600&#8243; link=&#8221;url:%2Fen%2Fcontacts%2F&#8221; uncode_shortcode_id=&#8221;136763&#8243; button_color_type=&#8221;uncode-palette&#8221;]Schedule an appointment[\/vc_button][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;6&#8243; bottom_padding=&#8221;5&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;100&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_top_divider=&#8221;default&#8221; top_divider=&#8221;tilt&#8221; 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shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; column_width_pixel=&#8221;900&#8243; uncode_shortcode_id=&#8221;588015&#8243;][vc_custom_heading text_size=&#8221;fontsize-155944&#8243; text_weight=&#8221;300&#8243; css_animation=&#8221;top-t-bottom&#8221; animation_speed=&#8221;1000&#8243; uncode_shortcode_id=&#8221;132403&#8243; el_class=&#8221;sec-hero-orange&#8221;]Finding the <strong>right solution<\/strong> <strong>to every problem<\/strong> with the help of our <strong>trusted support services<\/strong>.[\/vc_custom_heading][vc_button button_color=&#8221;accent&#8221; outline=&#8221;yes&#8221; border_width=&#8221;0&#8243; css_animation=&#8221;bottom-t-top&#8221; animation_speed=&#8221;1000&#8243; animation_delay=&#8221;600&#8243; link=&#8221;url:%2Fen%2Fcontacts%2F&#8221; uncode_shortcode_id=&#8221;131858&#8243; button_color_type=&#8221;uncode-palette&#8221;]Contact us for more information[\/vc_button][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; 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