How to accurately select the digital sales system to optimize the ecosystem of services that the retailer can offer to its customers?
The digital point of sales, an evolution of the analogue cash register, consists of a series of hardware peripherals (POS, PC or tablet, scanner, printer, cash drawer and pinpad) and software that processes purchase transactions as well as manages the peripherals connected to it.
The transition from analogue to digital gives retailers a range of opportunities: simplifying operations, ensuring greater control and allowing them to implement an omnichannel customer relationship strategy.
What are the characteristics that a digital point of sales should have in order to be a useful tool for implementing business strategies and achieving the technological evolution of Retail?
- A Cloud Architecture to ensure scalability both in terms of the number of locations and in terms of new feature implementations. The cloud also provides a range of benefits related to security and centralized control.
- Open to integration with new digital services related to loyalty, promotional systems, smart payments and ready for future evolutions.+
- Natively multilingual, the language can be selected from the profile of each user.
- Ensure business continuity of sales, even in offline mode.
- Constant release of upgrades with easy distribution and installation, to stay always up with new regulations and technological advances.
- Versatility of the system in terms of hardware, which guarantees adaptability to the size of the stores (from single point of sales managed with tablet or smartphone stations, to chain stores that require more complex hardware solutions); versatility of the software in terms of the store concept (food, non-food and mixed).
There are several aspects to take into consideration when choosing a point of sales and all of them are of great importance for the good performance of sales processes and business growth.
Konvergence has been developing its KiaraCloud suite for years keeping in mind that these features must be included in the solution developed to create and maintain over time a scalable, flexible and integrated platform that offers retailers a tool that enables omnichannel strategies.
"We thought about a point of sales that would give the sales clerk a strong freedom of action and the retail manager a complete control, from any web access, for micro and macro data supervision."
Said Francesco Mignogna, Product Manager at KiaraCloud, and added:
"In recent years we have integrated KiaraCloud to several loyalty and CRM systems, such as Salesforce and Koncentro, and to many digital and smart payment systems. The almost 2000 Italian installations of the last year have confirmed the development strategy of the solution. The flexibility that we have given to our software allows us to offer a solution to the various needs of the market and users. We are constantly evolving and always ready for change."
Choosing a digital point of sales influences business growth because it has an impact on marketing strategies, on the quality of services provided and on the work of sales clerk.
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Electronic payment transaction security is at the forefront of our development goals. If the speed, flexibility and scalability of our payment platform are relevant features, security is the fundamental principle with which we constantly relate.
KPay has completed the PA-DSS 3.2 certification process this year.
What does this mean in terms of security?
PA stands for Payment Application and DSS Data Security Standard: having this type of certification means having demonstrated that the Payment Application complies with the international standards defined as requirements by the payment security institutions, in this specific case the PCI Standard Security Council.
The PA-DSS 3.2 certification covers various aspects, from software development methodology, to management and distribution of new software versions and updates, to timely verification of the technical safety requirements of the application.
Using a PA-DSS 3.2 validated application is a major facilitator for the operator's PCI-DSS certification, who will not have to repeat the checks on the payment application.
As regards functionality, the validation activity covered the Payment Gateway and on the processors involved in the transactions.
Specifically, the verifications carried out have shown that the KPay solution:
- Has been provided with all documentation and resources necessary to reach an accurate assessment of the PA-DSS compliance status.
- Does not retain track data (magnetic-stripe or equivalent data on the chip), CID, CAV2, CVC2, CVV2 data or PIN data as result of the transaction authorization on any files or functionalities of the application.
- End-users of the Payment Application receive a validated copy of the PA-DSS Implementation Guide.
- It complies and will continue to comply with the Vulnerability Handling Procedures document set forth in the Vendor Release Agreement dated 4 October 2019.
The certification process of a company like ours, which in this case is identified as a Payment Application Vendor, is followed and validated by a third party company, a Payment Application Quality Security Assessor, which is responsible for verifying the veracity of the declarations through a detailed investigation and a series of tests.
Our Payment Application Qualified Security Assessor is Advantio, a company specialized in consulting, training and testing on cyber-security systems with offices throughout Europe.
“Advantio announces with satisfaction the successful and timely completion of the validation of the KPay payment application according to the PA-DSS 3.2 standard. In addition, Advantio completed PA-DSS and PCI DSS training for Konvergence, that has demonstrated a continuous learning culture.
Advantio is proud that Konvergence has chosen our organization as a Trusted Security Partner.”
To get a concrete idea of the solidity of the Kpay platform, in the last year more than 5 billion euros have been managed for electronic payments (credit and debit cards), more than one billion for Food Stamps (paper and electronic) and almost 7 millions Multiservice operations.
With the renewal of this certification, we formalize our commitment to the development and evolution of the KPay platform, which guarantees retailers secure transactions at all stages of the payment management, authorization and traceability.
By maintaining a solid level of security at the basis of payment management, we are more confident in implementing new ways of using digital payment services, that are becoming ubiquitous and integrated with the new contact channels.
Mobile payment, digital wallet and dematerialized services are the new development frontiers that we make available to our customers, without neglecting a solid security base.