YEARS OF HANDS-ON EXPERIENCE IN RETAIL
For a team with years of experience in Retail processes, applying the latest technologies to large-scale retail, general merchandising and food services.
Our Services
3
branches
110
employees
20milioni
turnover in 2022
6
specialised retail teams
14
partners workingwith us in Italy
50
people committedto service
Our History
2007
Konvergence, began its life as an innovative start-up when a small team of IT experts specialising in Retail and store solutions, pinpointed a gap in the market, founding the company after noticing how fragmented many Retail processes were at that time, especially in the areas of loyalty, payments and point of sale services.
2008
Initially starting out with the launch of the new products KLOY and KPROMO, the new 'National Competence Centre' in Campobasso was set up. The centre soon blossomed into a company determined to offer help on systems via its top level rapid response customer support team, open 365 days a year. In the same year, the electronic payment platform KPAY was set up and launched.
2009
Next came the 'Technical Services and Delivery' division, when a team of supervisors and 14 contracted partners (our local technicians) was set up with the aim of following retailers in all the developmental steps of each new roll-out activity for our sales networks.
2010-2014
Kiara Cloud, a dedicated front-end sales platform designed for the retail market, was built and launched.
2015
The service division in Campobasso was set up, with the number of employees more than doubling to around 40.
2016
Kwallet, our white label mobile app created especially for the retail market was launched. Soon after Konvergence began working with major brands on its first projects.
2017-2020
Koncentro, the first Customer Data Platform to offer omni-channel marketing, was designed and launched. Nexi and Konvergence launched a collaboration integrating the software Kiara Cloud into SmartPOS giving merchants complete control of their business through highly effective user-friendly software.
2021-2022
Koncentro was further enhanced with the use of algorithmic marketing modules via the use of key machine learning technologies able to generate targeted promotional campaigns. Kpay was further enriched with the addition of new functions and integrations. The ability to purchase digital products directly at the till was added. Digital vouchers and gift cards can be used and purchased from any of the touchpoints from the store to e-commerce via the retailer's mobile app.
2023
Konvergence closed 2022 with a turnover of 20 million euros and 110 employees, ranking as one of the leading providers of innovative solutions and services for retail markets both in Italy and in the rest of Europe. One more new component, the couponing module, has been added to the Koncentro marketing platform. Kpay has also been certified once again as a recognised "POS terminal" by Italy's Bancomat Pay.
Our Values
Experience
Our in-depth vertical knowledge of the retail market comes from our collaboration with many strategic partners: teaming up with many trusted companies around Italy as well as forming valuable international partnerships. We truly understand the needs and dynamics of working in retail, making every possible service available to you, your sales force, your marketing team and stores.
Keeping it Simple
Konvergence solves the problem of fragmented IT platforms and systems, allowing IT and Marketing managers to build on their interactions with clients via a powerful management console.
Innovation
Our platforms make the most of the latest technologies: from machine learning to augmented reality enhancing customer experience at every step of the way.
Our Business Unit Managers
Paolo Viglianisi
Patrizia Cicognani
Adriano de Santis
Antonio Spinosi
Gaetano Iervolino
Renato Cavalieri
Giuseppe Coppola
Guerino Di Giacomo
Certificates
ISO 9001
ISO 9001
ISO 9001
ISO 9001
Certificates
The partners we work with
